Shipping policy
Shipping Policy
Processing Time All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Times
- Australia: 3–7 business days
- International: 7–21 business days
Shipping times are estimates and may vary due to carrier delays or customs processing.
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight.
Tracking Once your order has shipped, you'll receive a confirmation email with a tracking number.
Customs & Duties (International Orders) International orders may be subject to customs duties and taxes upon arrival. These charges are the responsibility of the customer.
Lost or Damaged Orders If your order arrives damaged or is lost in transit, please contact Shopify within 14 days of the expected delivery date.